My import missed rows

See what happened to every row

1. Open Library → Uploads and select the import.
2. Read the Outcome column, and Results in the Details panel.
3. Select a group, such as Skipped, Failed or Duplicate rows, to show only those rows, then select a row to see its reason.

Rows Matched to a contact you already had are not missing: they updated that contact. See Review import results.

Fix the source, then import again

• Correct the failed or skipped rows in your file, or fix the column mapping, and upload only those rows. Don’t rerun the whole file because one row failed.
• Use a .csv, .xls or .xlsx file. A Google Sheet must be shared so anyone with the link can view it, and only its first tab is read.

See Upload contacts.

If it didn't work

• If the results won’t load, select Try again. Retrying doesn’t change the import.
• An older import may say its detailed breakdown is unavailable. That doesn’t mean zero rows were skipped.