Pause all automated sending

An organization admin can hold every automated message to your contacts at once from the organization menu → Organization. Use it when something is sending that should not be and you need it to stop now, before you work out which workflow or AI employee to change.

Pause everything

1. Open the organization menu → Organization.
2. Open Leads & sending and select Pause everything at the top.
3. Read the confirmation, Pause all sending?, then select Pause everything.

While the pause is on:

• No workflow, AI employee, or drip sends a text, email, call, or mail piece to your contacts, except through a workflow’s Notify your team step (below).
• A text, email, call, or mail piece that was already on its way at the moment you paused can still go out.
• Nothing queued is cancelled. Queued messages wait until you resume.
• A text or email you write and send yourself from a conversation still goes out, and so does the confirmation email a booking form sends to someone who has just booked.
• Other sends made for you are held: the in-app assistant cannot send a text or email, accepting a suggested message does not send it, and an AI employee’s message you approve waits in the queue with everything else.
• A workflow’s Notify your team step is not paused. It still texts the teammate it names, or the phone number typed into it, even when that number is a contact’s. A workflow’s Slack and webhook steps keep running too. To stop those, pause the workflow itself and choose Pause them too, so runs already going through it stop as well; Let them finish lets those runs reach these steps.

The top of Leads & sending then turns red and says who paused it and when, and the Dashboard shows an alert, All outreach is paused.

Resume sending

Open the organization menu → Organization → Leads & sending and select Resume sending, or select Resume outreach on the Dashboard’s alert.

Only organization admins can change Pause everything. Other teammates see the sending state with Only organization admins can pause or resume sending., and see the Dashboard’s alert, which tells them nothing sends until an admin resumes.

Pause less than everything

Pause everything covers the whole workspace. To stop one thing instead:

• One workflow: select Pause on the workflow. See Publish, pause, and resume workflows.
• One AI employee: turn its Active switch off. See Pause an AI Employee and control its work.
• The workflows a group of contacts is going through: use Pause workflows from Contacts. See Monitor and recover workflow runs.