Phone numbers

Open the organization menu → Phone → Numbers to see the organization’s phone-line inventory. This is the source of truth for managed and imported lines.

Read the number list

The Numbers panel provides a searchable list with filters for useful operating states, including unassigned lines, lines that need attention, lines able to text, and lines with custom intake. Select a line to open its details.

The details show the line’s holder, registration/capability information, and the available actions. A line can have an owner, be unassigned, or be managed through the organization’s connected Twilio account.

Add, assign, and release lines

• Use Add number to open the number picker. Purchased numbers lets an administrator select an existing organization line to transfer; New number lets them search an area code or request a random result before choosing a new managed line. Selecting a result enables the final transfer or acquisition action.
• Use Import from Twilio when your organization is connecting its own Twilio account.
• Assign a line to a teammate from the organization menu → Organization → People.
• Unassign a line when another teammate will use it later; this keeps it in the organization’s available pool.
• Release a managed line only when the organization intends to relinquish it.

Keep lines ready for SMS

The list’s capability information is the best place to investigate a number that cannot send a text. For a managed account, open the organization menu → Phone → Registration to review A2P status. For an organization-owned Twilio account, review the selected campaign and connection in the Registration panel.

See A2P registration and texting compliance and Bring your own Twilio account for the setup paths.