I can't make or get calls

A call won’t start

Goliath places calls through your browser.

1. Allow microphone access when the browser asks, then try again. If you blocked it earlier, allow it in the browser’s site settings.
2. Make sure a phone number is selected for the contact.
3. If Goliath shows a setup action instead of starting the call, your organization or you need a line. Add or assign one from Phone numbers.
4. If Goliath reports a problem with the line, check its status in the organization menu → Phone → Numbers.

See Making calls.

Incoming calls don’t ring me

Who rings when someone calls, for how long and in which hours is set on the Automations Map, not in Settings.

1. Open Automations, then the Map.
2. Under Phone calls, open Calls to every number, or the row for the number that was called if it has its own setup.
3. Check who rings first, the ringing hours, and which AI employee picks up a missed call. Change it with Edit call routing, then save.

See Phone routing.

If it didn't work

• Try the call in another browser to rule out a browser setting.
• Check that the number appears in the organization menu → Phone → Numbers and is assigned to you. See Assign a phone to a user.