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Goliath Data

Mark a Contact Do Not Contact

What Do Not Contact changes

Section titled “What Do Not Contact changes”

Marking a contact Do not contact blocks outbound calls, SMS, and email for that contact. The confirmation states that active automations and AI sequences for that contact are cancelled. Inbound replies can still arrive.

Mark the contact

Section titled “Mark the contact”
  1. Open the contact from Contacts.
  2. Open Contact options.
  3. Select Do not contact.
  4. Optionally record a reason, then select Mark as do not contact to confirm.

The current Contact options menu with Do not contact

The current Do Not Contact confirmation before the status is changed

The contact record shows a Do Not Contact banner after the update. Calling from the record is blocked while the contact is marked this way.

Remove the restriction

Section titled “Remove the restriction”

Open Contact options and select Undo do not contact. You can also use the undo action in the contact’s Do Not Contact banner.

Removing the status only changes the contact restriction. Review any cancelled automation or AI work separately before assuming it will run again.

Section titled “Related guides”