getPhoneRouting
Who answers an inbound call or text.
Who answers an inbound call or text: the call routing the Automations Map's Phone calls area shows, and who gets a new contact. orgDefaultRingPolicy is the default every line follows unless it has its own (null = none configured): humanStage is who rings first (targetKind LINE_OWNER the number's own user, SPECIFIC_USER one teammate, TEAM a team, ORG_USER_ROTATION a rotation of lines, EXTERNAL or AREA_CODE_MAP forwarding; a null humanStage means nobody rings and the AI pickup answers at once), for ringSeconds, only inside its schedule (null = always); aiStage is the AI employees that pick up a missed call, in rotation (no AI answers only when it is empty or every one has canAnswerCalls false). defaultInboundIntakePolicy is who gets a NEW contact created by inbound traffic. Each line lists its owner and ringPolicyId / assignmentPolicyId (null = follows the default); read a line's own policy with getPhoneLineRingPolicy. Change a ring policy with setOrgDefaultRingPolicy or setPhoneLineRingPolicy.
curl https://server.goliathdata.com/api/v1/call \
-H "Authorization: Bearer $GOLIATH_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"operationId": "getPhoneRouting",
"variables": {}
}'import { GoliathClient } from '@goliath-data/sdk'
const goliath = new GoliathClient({
apiKey: process.env.GOLIATH_API_KEY!,
baseUrl: 'https://server.goliathdata.com',
})
const result = await goliath.phoneNumbers.getPhoneRouting()const res = await fetch('https://server.goliathdata.com/api/v1/call', {
method: 'POST',
headers: {
Authorization: `Bearer ${process.env.GOLIATH_API_KEY}`,
'Content-Type': 'application/json',
},
body: JSON.stringify({
operationId: 'getPhoneRouting',
variables: {}
}),
})
const { data, errors } = await res.json()Variables
None. Send "variables": {}.
Response
What comes back under data: a list shows as one entry, and a value as its type.
{
"data": {
"ringPolicyQuery": {
"orgDefaultRingPolicy": {
"id": "<ID>",
"humanStage": {
"targetKind": "EXTERNAL",
"ringSeconds": 0,
"externalE164": "…",
"specificUser": {
"id": "<ID>",
"name": "…"
},
"phoneLineIds": [
"<ID>"
],
"userGroupId": "<ID>",
"ringAllTeamMembers": true,
"areaCodeForwardingMap": "…",
"ownerlessStep": {
"targetKind": "EXTERNAL",
"externalE164": "…",
"specificUser": {
"id": "<ID>",
"name": "…"
},
"phoneLineIds": [
"<ID>"
],
"userGroupId": "<ID>"
},
"schedule": {
"timezone": "…",
"days": [
{
"day": "MON",
"open": "…",
"close": "…",
"enabled": true
}
]
}
},
"aiStage": {
"agents": [
{
"id": "<ID>",
"name": "…",
"canAnswerCalls": true,
"cannotAnswerReason": "PAUSED"
}
],
"rotation": "SINGLE"
}
}
},
"currentUser": {
"id": "<ID>",
"organization": {
"id": "<ID>",
"defaultInboundIntakePolicy": {
"assigneeUserIds": [
"<ID>"
],
"participantUserIds": [
"<ID>"
],
"teamIds": [
"<ID>"
],
"agentAssigneeIds": [
"<ID>"
],
"workflowGroupIds": [
"<ID>"
],
"tags": [
"…"
]
},
"twilioPhoneNumbers": [
{
"id": "<ID>",
"e164Number": "…",
"user": {
"id": "<ID>",
"firstName": "…",
"lastName": "…"
},
"ringPolicyId": "<ID>",
"assignmentPolicyId": "<ID>"
}
]
}
}
}
}Errors
unknown_variableA variable the operation does not declare. A typo is refused rather than silently dropped.
unauthorizedNo bearer header, or the key is invalid or revoked.
insufficient_scopeThe key lacks the scope the operation requires.
forbiddenA referenced record does not exist, was deleted, or is outside your organization. The gateway cannot tell those apart.
Behaviour
A read. It rejects an Idempotency-Key header with 400 bad_request.